How Do I Get My Last Name Offered For Sale On Your Site?

First of all, your last name is probably already for sale. We have over 99% of all last names in the United States in our database. Start your order by clicking here and at Step #2 you will be able to see if your name is available. If not, it's very easy to get your last name offered for sale. Simply use our feedback page to email us your request. We will have your name available for sale within 48 hours and usually much sooner than that.

Can I Get Your Products Imprinted With Any Other Colors Besides Blue & Orange?

Yes. If you order via our "Special Orders" process, you can choose which colors you want us to use.

Back to Top

Do You Plan On Offering Product Colors Other Than Gray And White?

Unfortunately, our digital ink jet garment printing process does not currently work well with dark colored garments. The current printers we use do not print using white ink, a process commonly used with silk screening that enables the printing on dark colored garments.

There are new garment printers coming out next year that will print a layer of white ink first and allow printing on dark garments. But the cost will go up dramatically for the darker colored garments because its much more labor intensive.

So, as with the use of any technology, there are trade-offs with their use. The ink jet garment printer enables us to offer any name you want on just one item because of the new ink jet technologies. Something you can't do with silk screening. But, this printing technology currently limits to lighter colored apparel as a result.

If you look at many dark colored garments that are silk screened, you will see that they are typically printed with only one or two colors.

Back to Top

What Are The Measurements For Your Various Apparel Products?

Most of our products have size charts for them on our website. All measurements shown were provided by the individual manufacturer. All size charts are accessible from the navigation bar at the top of each page.

Back to Top

Why Do I Have To Order 18 Items For A Special Order?

In order to keep our prices reasonable, we have had to require the 18 item minimum for apparel (shirts, sweatshirts, sweatpants, tank tops, baby creepers, baby bibs, and toddler tees) and the 18 item minimum for embroidered products. Producing smaller quantities of customized items is extremely cost prohibitive and would require us to charge higher prices that you probably wouldn't want to pay.

Back to Top

Can I Order A Specific EST. YEAR For My Apparel/Diploma/Accessory?

Unfortunately, we cannot provide that much customization with our current technology. And, in reality, the EST. YEAR is printed so small in the overall design, you can't even read it very well unless you get within a foot or so of the garment.

We can do a specific EST. YEAR on a "Special Order".

Back to Top

Do You Sell Diploma Frames For Your Diplomas?

Our experience has been that many frames arrive somewhat less than "intact" after shipping. So we have chosen not to sell diploma frames. We suggest you look at your local office supply store, big box retailer, or frame shop for an appropriate frame. They carry many styles for diplomas at reasonable prices.

Back to Top

How Do You Calculate Your Discounts?

Our discounts are calculated as follows:

1. If you qualify for a volume discount, as listed on our discounts page, we apply that discount first. Then, if you qualify for an Employee Discount, as explained on our Employee Discount page, we then apply the discount to the net order amount after the volume discount has been applied.

Example: You order 29 printed items totaling $669.73. First we apply a 5% volume discount ($33.49) resulting in a net total of $636.24. We then apply the 10% Employee Discount ($63.62) resulting in a final product total of $572.62. The appropriate sales tax and shipping charges are then applied to your order.

Back to Top

How Do You Calculate Your Shipping/Handling Charges?

We use two different shippers for our products: UPS Ground and the United States Postal Service. Our shipping charges are calculated using the same process and rates UPS and the United States Postal Service does.

UPS Ground shipping is based on the weight of your order and the distance it is being shipped, plus any surcharges that UPS may apply: Residential Surcharge, Rural Delivery Surcharge, and the variable UPS Fuel Surcharge.

USPS Priority Mail shipping is based on the weight of your order and the distance (postal zone) it is being shipped.

We also add a small handling charge to each order to cover our shipping preparation and materials costs.

Back to Top

Can I Change My Order After It Has Been Processed On Your Web Site?

Unfortunately, we are unable to change an order after it has been processed in our system as far as adding or deleting items ordered. We will do our best to change the size or color of an item if you contact us within 24 hours of placing your order, but the ability to do so will depend on where in the production process your order is at the time of your change request.

Back to Top

How Long Does It Take For Me To Receive My Order?

Upon completion of your order, it is immediately transmitted to our printing facility in Lawrenceville, GA (outside Atlanta). The orders are printed, inspected, packaged, and then shipped out via UPS Ground or USPS Priority Mail. It can take up to 3 weeks for you to receive your order depending on where you live in the United States. When your order's shipping information has been transmitted to UPS or the USPS, you will receive an email from us informing you that your order has been prepared for shipment and including a link to track the package via the UPS or USPS websites.

PLEASE NOTE: If you need to receive an order sooner than our standard timeframe, please email us with the following information: Products to be ordered (hat, t-shirt, etc.), quantity, and the date your order is needed by. We will have our printing facility determine if it is possible to complete and ship your order in time.

To see how long it will take for UPS to deliver your package, please refer to the UPS provided map on our shipping information page. To see how long it will take for USPS Priority Mail to deliver your package, please refer to the USPS web site .

Diplomas are typically printed and mailed within 24 - 48 hours of your order via US Postal Service First Class Mail. Due to the heavy volume of mail received by the Postal Service during the days before the holidays, we encourage you to order as early as possible.

Back to Top

Can I Ship To Multiple Addresses On The Same Order?

If you want to ship merchandise to multiple addresses you will have to place a separate order for each shipping address.

Back to Top

How Will I Know When My Order Has Been Shipped?

When your order's shipping information has been transmitted to UPS or the United States Postal Service, you will receive an email from us informing you that your order has been prepared for shipment and including a link to track the package via the UPS or USPS website.

To see how long it will take for UPS to deliver your package, please refer to the UPS provided map on our shipping information page. To see how long it will take for USPS Priority Mail to deliver your package, please refer to the USPS web site .

Our diplomas are shipped via US Postal Service First Class Mail and we are not currently able to offer any sort of tracking capability. We are looking into offering such a capability sometime next year.

Back to Top

How Will My Diplomas Be Packaged?

Our diplomas are packaged in 9 x 12 inch Kraft clasp envelopes. A cardboard stiffener is inserted in the envelope to reduce the chance of the diploma being bent or creased during delivery.

Back to Top

Can You Ship My Order To An APO Address?

Unfortunately we are unable to ship to an APO address. Due to the fact that some APO addresses require customs forms and we have no way of knowing which ones do until we mail the package, it is logistically very difficult. We suggest you have our items shipped to you first and you can then repackage your gift with a personal card and any additional items you may be sending.

Back to Top

Do You Provide Refunds?

Due to the fact that our products are customized and very unique, all sales are final.  We do NOT provide refunds, credits or exchanges for any non-defective items.  We will be happy to replace any defective or incorrectly shipped items at our expense.

Back to Top

How Do I Return A Defective Or Incorrectly Shipped Item?

1.  Please contact us within 14 days of receipt of the item.  Click here to go to our product return form.

2.  Complete the form and we will get back to you with instructions on how to return your defective or incorrectly shipped merchandise.

3.  Once we receive your merchandise, we will reship you new merchandise.

Back to Top